Kia launches real-time online service bookings via eDynamix

KiaUK has launched a new online service booking platform, offering customers ease of use and important information when booking car repairs.

Kia's innovative, industry-leading products integrate with manyKiaand third-party systems to provide customers with a rich experience that advises them on the service they need based on the current state of the vehicle.

Reservations are sent in real-time to Kia's dealer network, which has full oversight of all operational aspects of the process and platform.

The system was built in partnership with eDynamix, which manages all aspects of the solution, including web development, database management, third-party integration and reseller support.The platform combines real-time MOT data, dealer-specific pricing, and allows customers to not only create reservations, but also modify and cancel reservations made through the platform.

The responsive platform works on any device including mobile phone, tablet, PC and is integrated in the MyKia app, providing customers with at-a-glance service availability and notifying them via email booking confirmation.

The platform offers comprehensive menu pricing at great value based on the correct service content of the customer's car, age and mileage.

The system integrates with any Kia Care service plans available for the customer's vehicle, as well as any safety recalls or product enhancements required for added peace of mind.

Chris Lear, Kia UK Aftersales Director, said: "This new system provides our customers with an easy-to-use and convenient way to makeonline servicebookings with our dealers. This solution from eDynamix has improved our process and customer experience, and an excellentonline servicefor our dealer network.”

Steve Ure, eDynamix strategic account director, said: "We have built a very strong relationship with Kia over the years while providing many solutions to the Kia dealer network.